Every complaint received has a reference ID in this format (CAS-XXXXX-XXXXX).
This code is communicated to you in the notifications received via SMS or E-mail. To check status of your complaint irrespective of time and location, you can use the following channels:
Log on to our online complaints portal (www.complaints.firstbanknigeria.com
) and enter your reference ID. Details regarding your complaint will be displayed.
Call our multi-lingual contact centre to speak to any of our consultants. Kindly give them your complaints reference number and an update will be provided to you. They can be reached on:
: 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000