Every complaint received has a reference ID in this format (CAS-XXXXX-XXXXX).
This code is communicated to you via the notifications received via SMS or E-mail. To check status of your complaint irrespective of time and location, you can use our following channels.
Log on to our online complaints portal(www.complaints.firstbanknigeria.com
)and enter your reference ID. Details regarding your complaint will be displayed to you.
Call our multi-lingual contact centre to speak to any of our consultants. Kindly give them your complaints reference number and an update will be provided to you. They can be reached on:
- 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000